Privacy Policy

Effective Date: January 16, 2025

Introduction

Welcome to VGM Sivanish. This Privacy Policy outlines how we collect, use, and protect your information when you use our application. By using our app, you agree to the terms described in this policy.

Information We Collect

We collect the following types of information when you use our app:

Personal Information: Information you provide, such as your name, phone number, and address, when placing an order.
Transaction Information: Details about the products you order and your payment status.
Device Information: Information about the device you use to access the app, such as IP address and device type.
Account Information: Users can create a free account to receive offers. We collect the following details for account creation: name, email, address (optional), phone number, and password. All provided details are encrypted to ensure data safety and accessibility exclusively to the user.

How We Use Your Information

We use your information for the following purposes:

To process and fulfill your orders.
To send notifications to the admin to deliver products and collect payments.
To display products and showcase featured items on the customer page.
To provide customer support and improve our services.
To comply with legal requirements and prevent fraud.
To monitor active users and provide tailored offers via the app.

Additional Policies

We do not track users' mobile devices or their locations via GPS. However, our telecallers may verify users directly to confirm orders and arrange delivery. This ensures that the products are delivered efficiently, completing the order process.

Online Payments

We support online payments within India only. Your payment information is processed securely using trusted payment gateways. We do not store sensitive payment details, such as credit card numbers.

Data Sharing and Security

We do not sell or share your personal information with third parties except as required to fulfill your orders or comply with legal obligations. We use appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse.

Your Rights

You have the following rights regarding your personal information:

Access your data and request a copy.
Request correction of inaccurate information.
Request deletion of your data, subject to legal obligations.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted in the app, and we encourage you to review the policy periodically.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: vgm.sivanis@gmail.com

Phone: +91 8248586370

Thank you for using VGM Sivanish!